Terms of Service

A. Acceptance

By accessing or using DWERK (website, mobile app, or console), you agree to these Terms of Service and our Privacy Policy. If you do not agree, do not use the platform.

These terms apply to facility leaders, service partners, supervisors, frontline workers, and other users provisioned under an active service contract.

B. Service description

DWERK provides operational infrastructure for verified physical work, including:

• Proof-linked check-in and check-out
• Task and absence workflows with evidence
• Exceptions, roll call, and continuity tooling for authorized operators
• Audit-ready exports and append-only operational records

DWERK records operational truth. Intelligence features (including VORQON) interpret records — they do not replace the ledger. Features evolve as the platform matures; we do not guarantee every roadmap item on a fixed date.

C. User responsibilities

You agree to:

• Provide accurate information when provisioned or when updating your profile
• Use your own credentials — do not impersonate another person
• Capture check-in proof honestly at the time and place of work
• Keep device permissions accurate (camera, location when prompted for check-in)
• Report suspected unauthorized access to your operator and to support@dwerk.io

You must not:

• Falsify attendance or operational records
• Share credentials with unauthorized users
• Attempt to access another organization's data
• Reverse engineer or misuse the platform for unlawful purposes

D. Account lifecycle

• Creation: accounts are created by your service partner or facility operator under contract — not open public self-signup for frontline workers.
• Modification: contact your operator or support@dwerk.io to update phone or name details.
• Deletion: request erasure via support@dwerk.io per the Privacy Policy; your operator may initiate offboarding. Some ledger records may be retained where law or contract requires.

E. Operator obligations

Service partners and facility leaders using DWERK agree to:

• Use DWERK for legitimate operational purposes under an active service contract — not as a covert surveillance product unrelated to work verification
• Treat frontline workers as users with dignity — DWERK is infrastructure for verified work, not a substitute for fair employment practices by the operator
• Inform workers what data is collected (phone, location at check-in, photos) and provide a path to questions and grievance redressal
• Not use exports or dashboards to fabricate records, harass individuals, or make automated adverse employment decisions without human review and local law compliance
• Configure sites, shifts, and assignments accurately

DWERK is operational infrastructure for verified work — not an HR sanctions or benefits administration product. Operators remain responsible for employment decisions outside the platform.

F. Intellectual property

DWERK software, branding, documentation, and design are owned by Dwerk Systems Private Limited or its licensors. You receive a limited, non-exclusive right to use the platform under your contract. You retain ownership of operational data your organization generates; see Section G and the Privacy Policy.

G. Disclaimers

DWERK is provided on a commercially reasonable efforts basis. We do not guarantee uninterrupted uptime or that every check-in will succeed on the first attempt (network, device, and site conditions vary).

We do honor data integrity commitments in the Privacy Policy: append-only operational design, access controls, and defined retention. DWERK is operational infrastructure — not a substitute for management judgment on staffing, safety, or legal compliance at your site.

Free-tier and pilot terms may include read-only periods after trial expiry as described at onboarding. Paid subscription restores write access per your service agreement.

H. Limitation of liability

To the maximum extent permitted by applicable law, Dwerk Systems Private Limited is not liable for indirect, incidental, or consequential damages arising from use of DWERK. Direct liability is limited to fees paid to DWERK in the three months preceding the claim, except where law prohibits such limitation.

Operators are responsible for how they act on operational data. DWERK is not liable for employment or safety outcomes decided outside the platform.

I. Termination

Either party may end the service relationship per the workspace service agreement. On termination:

• Data export is available for a defined window (typically 30 days unless your contract states otherwise)
• Deletion follows the Privacy Policy retention schedule
• Prepaid subscription refunds are governed by your commercial agreement

We may suspend access for material breach, security risk, or unlawful use after notice where practicable.

J. Governing law

These terms are governed by the laws of India. Courts in Bengaluru, Karnataka have exclusive jurisdiction, subject to mandatory consumer protections that apply in your jurisdiction.

Disputes should first be raised with legal@dwerk.io for good-faith resolution before litigation.

K. Contact

Dwerk Systems Private Limited
Bengaluru, Karnataka, India

Legal: legal@dwerk.io
Support: support@dwerk.io

Related: Privacy Policy · Support